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General Terms and Conditions

1. Introduction
Welcome to TOKANDAR, our power bank rental service. These General Terms and Conditions govern the use of our website and services. By using our website, you agree to these terms. If you do not agree with these terms, you should not use our service.


2. Definitions

For the purposes of these Terms and Conditions:

  • "User" refers to any person who uses the TOKANDAR website and/or services.

  • "TOKANDAR" refers to our company and the power bank rental service.

  • "Power bank" refers to the portable energy storage device provided by TOKANDAR for rental.


3. Use of the Service

3.1. Requirements

To use the TOKANDAR service, the user must:

  • Be at least 18 years old.

  • Have a compatible device to use the power banks.

  • Provide valid contact information and an accepted payment method.


3.2. Registration

The user must create an account on our website by providing accurate and complete information. The user is responsible for maintaining the confidentiality of their account and password.


3.3. Rental and Return

Power bank rentals are processed through TOKANDAR rental stations. The user must return the power bank at the same station or another authorized TOKANDAR station within the timeframe specified at the time of rental. Failure to return the power bank on time may result in additional fees.


4. Payment

4.1. Fees

Rental fees for power banks will be displayed on our website and may vary based on the rental duration and other applicable conditions.
 

4.2. Payment Methods

Payment must be made using methods accepted by TOKANDAR. The user authorizes TOKANDAR to charge the applicable fees to their payment method.
 

4.3. Additional Charges

The user may incur charges for:

  • Damage to or loss of the power bank.

  • Failure to return the power bank within the specified timeframe.

  • Any other breach of these Terms and Conditions.
     

5. User Responsibilities

5.1. Proper Use

The user agrees to use the power bank properly and not to cause damage to the equipment.
 

5.2. Return

The user is responsible for returning the power bank in the condition in which it was received, except for normal wear and tear.
 

5.3. Damage and Loss

In the event of damage to or loss of the power bank, the user will be responsible for the costs of replacement or repair.
 

6. Limitation of Liability

TOKANDAR shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of our services, except in cases of intentional misconduct or gross negligence by TOKANDAR.
 

7. Privacy Policy

Personal data of users will be handled in accordance with our Privacy Policy, available on our website.
 

8. Amendments to the Terms and Conditions

TOKANDAR reserves the right to modify these Terms and Conditions at any time. Changes will be published on our website and will take effect from the date of publication. Users are responsible for regularly reviewing the updated Terms and Conditions.
 

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. Any disputes arising from the use of the TOKANDAR service will be subject to the competent courts in Portugal.
 

10. Contact Information

For any questions or complaints related to the TOKANDAR service, users may contact us via email at info@tokandar.com or by phone at +351 927 123 764.
 

By using TOKANDAR's services, the user acknowledges that they have read, understood, and agree to these General Terms and Conditions.

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